L-300.1How projects are sold
Every project starts with a written proposal that sets out the scope, deliverables, price, currency, milestones and payment schedule. Work begins once you accept the proposal and the first payment is received.
L-300.2Payments
- We invoice according to the milestones in your proposal. Payment methods and due dates are shown on each invoice.
- Third-party costs such as domains, hosting, software licences and advertising spend are either paid by you directly or re-billed at cost, as agreed in the proposal.
- Changes to the agreed scope are quoted in writing before we start them.
L-300.3Cancellations and refunds
- Before work starts: you can cancel in writing and we refund what you have paid, minus any third-party costs we have already incurred for you and cannot recover.
- After work starts: you pay for the work completed up to the date of cancellation. Payments for milestones that have not started are refunded.
- Delivered and approved work is not refundable.
- Third-party purchases (domains, licences, hosting, ad spend) follow the refund policy of the provider.
- Maintenance and support plans can be cancelled with written notice and end at the close of the current billing period. The current period is not refunded.
L-300.4If something is not right
If delivered work does not match the agreed scope, tell us and we will fix it at no extra cost during the support period stated in your proposal.
L-300.5How to request a refund
Email studio@smartsana.com with your project name and the reason for your request. We confirm every decision in writing, and approved refunds are paid back to the original payment method.
L-300.6Your agreement comes first
If your signed proposal or contract says something different from this page, the proposal or contract applies.
SmartSana Studio, Melen, Yaoundé, Cameroon. Email studio@smartsana.com, phone +237 671 63 00 97 or +1 301 701 3293.