AI automation & omnichannel communication
One inbox for WhatsApp, Messenger, Instagram, SMS and email, with automations and AI assistants that answer, route and follow up for your team.
- Sheet
- A-240
- Drawing
- AI automation & omnichannel messaging
- Area
- All of Cameroon
- Studio
- Melen, Yaoundé
- Contact
- studio@smartsana.com
Every conversation answered, every lead followed up
Your clients write to you on WhatsApp, Facebook, Instagram and by phone, and messages get lost between personal phones and staff. We set up omnichannel communication systems that bring every conversation into a shared inbox, assign it to the right person and keep the history.
We built omnichannel communication systems for The ICT University and Vision Succès, first on Bird (formerly MessageBird) and later on respond.io, and connect such systems to CRMs, websites and ad campaigns so every lead is answered and followed up.
Includes
- Shared inbox for WhatsApp, Messenger, Instagram, SMS and email
- Automatic routing to the right team or branch
- AI assistants that answer common questions from your own content
- Lead capture from ads and website into your CRM
- Automated follow-ups and reminders
- Workflow automation between the tools you already use
- Reporting on response times and conversations
- Setup on respond.io, Bird and similar platforms
A good fit when
- Messages are answered late or not at all
- Several staff share one WhatsApp number
- Leads from your ads are not followed up
Platforms we work with
Related work
Projects where we did this work.
All case studiesQuestions clients ask
Something else? Ask us directly; we reply with straight answers.
What is an omnichannel communication system?
It is one platform where your team receives and answers messages from every channel, such as WhatsApp, Facebook Messenger, Instagram, SMS and email, with shared history, assignment and automation instead of separate phones and apps.
Can several people answer from one WhatsApp business number?
Yes. Platforms such as respond.io connect to the WhatsApp Business Platform, so several team members can answer from the same business number with a shared history.
Will an AI assistant replace my team?
No. It handles repetitive questions and collects details, then hands the conversation to a person when needed. You decide what it can answer.
Which platform do you recommend?
We have built on Bird and respond.io and choose based on your channels, team size and integrations. We explain the trade-offs before you commit.